Going beyond saying you’re sorry
More hospitals using quick remediation strategies following medical errors
By Maureen McKinney
When preventable medical errors occur, most hospitals rely—many times begrudgingly—on the usual deny-and-defend approach. They shut down nearly all communication, turn the matter over to attorneys and often relegate patients and their families to legal battles that can drag on for years. It’s an approach that’s isolating and frustrating for patients and clinicians alike.
But in recent years, a few hospitals have seen real success in circumventing the usual policies and instead opting for full transparency, quick remediation and improvement of the systems that caused the error.